Effective date: March 4, 2025
Last updated: October 12, 2025

1. Introduction

Hot Spot Speed (“Hot Spot Speed”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, speed test tools, and any related services (collectively, the “Services”).

Hot Spot Speed is operated by a company organized under the laws of the State of Delaware, USA. If you have any questions about this Policy, you can contact us at support@HotSpotSpeed.com.

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Scope of this Policy

This Policy applies to personal information we collect when you:

• visit or use our website and online tools;

• run a speed test or other network diagnostics;

• contact us by email or other channels;

• subscribe to updates, newsletters, or marketing communications; or

• interact with us on social media or through third-party platforms.

This Policy does not apply to websites or services we do not control. If you follow a link to another website, their own privacy policy will apply.

3. Information We Collect

The information we collect depends on how you use the Services.

3.1 Information you provide directly

We may collect:

• Contact details: name, email address, and any other information you choose to share when you contact us or sign up for communications.

• Account details (if accounts are enabled): username, password, and basic profile information.

• Support communications: content of emails or messages you send us, including attachments and screenshots.

3.2 Information collected automatically

When you visit our website or run a speed test, we automatically collect certain technical data, such as:

• Device and browser information: IP address, browser type and version, operating system, language settings, device IDs, and device type.

• Usage and interaction data: pages visited, time and date of visits, clicks, referring URLs, and error logs.

• Speed test metrics: download speed, upload speed, ping, jitter, approximate location derived from your IP address, and other network performance statistics related to your test.

We may combine this information with other data we hold about you to help improve the Services.

3.3 Information from third parties

We may receive information about you from:

• analytics and measurement providers;

• advertising or marketing partners;

• hosting, security, and maintenance providers;

• social networks or platforms when you interact with our content there.

We only receive this information where those third parties are permitted to share it with us.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

1. Providing and operating the Services

   • Running speed tests and displaying results to you;

   • Maintaining, securing, and optimizing our website and tools;

   • Troubleshooting issues and providing technical support.

2. Analytics and product improvement

   • Understanding how users interact with our website and tools;

   • Aggregating and anonymizing speed test data to analyze network performance trends;

   • Developing new features and improving user experience.

3. Communication

   • Responding to your questions, requests, and support tickets;

   • Sending important notices about changes to the Services or this Policy;

   • Sending optional marketing communications where permitted by law (you can opt out at any time).

4. Security and fraud prevention

   • Protecting the Services, our users, and our infrastructure from abuse, attacks, and unauthorized access;

   • Detecting and preventing fraud, spam, and misuse.

5. Legal and compliance

   • Complying with applicable laws, regulations, and legal processes;

   • Enforcing our Terms of Use and other agreements;

   • Protecting our rights, property, and safety, or that of our users and others.

Where required by applicable law (for example, in the European Economic Area or UK), we rely on legal bases such as performance of a contract, legitimate interests, compliance with legal obligations, or your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• remember your preferences;

• help our website function properly;

• measure usage and performance;

• support security and fraud prevention;

• provide aggregated analytics and, where applicable, tailor content or advertising.

You can manage cookies through your browser settings. Some cookies are essential for the website to work; disabling them may affect functionality. For more detailed information, please see our separate Cookie Policy.

6. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

1. Service providers and partners
   We share information with trusted third parties who help us operate the Services, such as:

   • hosting and infrastructure providers;

   • analytics and measurement providers;

   • security, logging, and monitoring services;

   • customer support and communication tools;

   • payment processors (if we offer paid features).

   These third parties are allowed to process your data only as needed to provide services to us and must protect it appropriately.

2. Business transfers
   If Hot Spot Speed is involved in a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred as part of that process, subject to applicable law.

3. Legal obligations and protection of rights
   We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe it is necessary to:

   • enforce our Terms of Use;

   • protect our operations, rights, privacy, safety, or property;

   • protect users or the public from harm or illegal activities.

4. Aggregated or de-identified data
   We may share aggregated or anonymized speed test data and analytics that cannot reasonably be used to identify you.

7. International Data Transfers

Our servers, service providers, and partners may be located in various countries. This means your personal information may be processed outside your country of residence, including in the United States.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect personal information transferred internationally.

8. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include access controls, encryption in transit where appropriate, and regular monitoring of our systems.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we strive to protect your data to a level appropriate to the risk.

9. Data Retention

We keep personal information only for as long as reasonably necessary to:

• provide the Services;

• fulfill the purposes described in this Policy;

• comply with legal, tax, and accounting obligations;

• resolve disputes and enforce our agreements.

Speed test data may be retained in aggregated or anonymized form for longer periods for analytics and reporting, without identifying you.

10. Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

• Access – request a copy of the personal information we hold about you;

• Correction – ask us to correct inaccurate or incomplete data;

• Deletion – ask us to delete your personal information in certain circumstances;

• Restriction – request that we limit how we use your data;

• Objection – object to certain processing, including for direct marketing;

• Data portability – request that we provide certain information in a structured, machine-readable format.

You can exercise these rights, where available, by contacting us at support@HotSpotSpeed.com. We may need to verify your identity before responding.

You can opt out of marketing emails at any time by using the unsubscribe link in those messages or by contacting us.

If you are located in a region with a data protection authority, you may also have the right to lodge a complaint with that authority.

11. Children’s Privacy

Our Services are intended for use by adults. Hot Spot Speed does not knowingly collect personal information from children under the age of 16 (or the age required by local law) without appropriate consent.

If you believe we have collected personal information from a child without proper consent, please contact us at support@HotSpotSpeed.com, and we will take steps to delete the information as required by law.

12. Contact Information

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, you can contact us at:

Email: support@HotSpotSpeed.com

When contacting us, please tell us which country or state you reside in so we can handle your request under the correct laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date at the top of this page and may provide additional notice (such as a banner or pop-up on the website).

Your continued use of the Services after any changes become effective means you accept the revised Policy. If you do not agree with the changes, you should stop using the Services.